1. Introduction

Welcome to Alex Bego’s online store. These Terms of Service govern your use of our store and the purchase of products. By placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase. If you have any questions, feel free to contact us.

2. Eligibility to Purchase

To place an order, you must:

  • Be at least 18 years old or have the consent of a parent or guardian.
  • Provide accurate and complete information during checkout.
  • Comply with all local laws and regulations regarding the purchase of products.

3. Product Information

  • Descriptions: We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product descriptions or other content are error-free. If a product is not as described, you may return it in accordance with our return policy.
  • Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you and offer a refund or suggest a replacement.
  • Pricing: All prices are listed in the currency specified on the website and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice, but changes will not affect orders that have already been confirmed.

4. Orders and Checkout

  • Placing an Order: To place an order, add the desired items to your shopping cart and follow the checkout process. You will be required to provide personal information and select a payment method.
  • Order Confirmation: After you complete the checkout process, you will receive an order confirmation via email. This email serves as proof of your purchase.
  • Order Changes: If you need to modify or cancel your order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed.

5. Payment

  • Accepted Payment Methods: We accept secure payments through major credit cards, PayPal, and other payment gateways listed during checkout.
  • Payment Security: All transactions are processed through secure payment systems. Your payment information is encrypted and not stored on our servers.
  • Currency and Taxes: The total price of your order will include the price of the products, shipping fees, and applicable taxes based on your shipping address. International customers are responsible for any customs duties or import taxes imposed by their country.

6. Shipping and Delivery

  • Shipping Options: We offer various shipping methods, which will be displayed during checkout. Shipping times and costs depend on the destination and selected shipping method.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Delivery Time: Estimated delivery times are provided at checkout. While we strive to meet these estimates, delays may occur due to factors outside our control, such as customs processing or carrier delays.
  • International Shipping: For orders shipped outside of Morocco, customers are responsible for any customs duties, taxes, or import fees.
  • Risk of Loss: All products purchased from our store are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon delivery to the carrier.

7. Returns and Refunds

  • Return Eligibility: If you are not satisfied with your purchase, you may return the item within 14 days of receipt. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in the original packaging.
  • Non-Returnable Items: Custom or personalized items, digital products, and sale items are non-returnable unless they arrive damaged or defective.
  • Refund Process: Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified period.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping fees are non-refundable.

8. Cancellations

  • Order Cancellations: You may cancel your order before it has been shipped by contacting us. Once an order has been shipped, it cannot be canceled and must be processed as a return.
  • Cancellation by Us: We reserve the right to cancel any order for reasons such as product unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, you will be notified, and any payments made will be refunded.

9. Product Warranty

  • Warranty Information: Some products may come with a manufacturer’s warranty. Please refer to the product details or contact us for more information. We do not offer additional warranties beyond those provided by the manufacturer.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or refund depending on the situation.

10. Intellectual Property

All content on this website, including product images, descriptions, and designs, is owned by Alex Bego unless otherwise stated. You may not copy, distribute, or use any content without prior written consent.

11. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from your use of this website or products purchased from it. Our liability is limited to the value of the products purchased.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will apply to all orders placed after the date of the change. It is your responsibility to review the terms before placing an order.

13. Governing Law

These Terms of Service are governed by the laws of Morocco. Any disputes related to these terms or the use of our store will be resolved in the courts of Casablanca.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at: Alex Bego
Email: studio@alexbego.com
Phone: +212 6 76 19 52 31